About Us

It's not really about us - it's about you and your perfect pets

To be honest, our mission is to make sure that you and your pets are happy. That is why we curate only products we use ourselves, and are willing to endorse.

We want you to experience us as a “Simply Awesome Online Store”. To achieve this, our values include:

Customers First

It all begins and ends with our customers, and their satisfaction. Perfect Pets was founded with one simple goal: provide amazing customer service through the sale of carefully curated products that we use ourselves.

Our Satisfaction Guarantee: We’re so confident you’ll love our products, we offer a 100% satisfaction guarantee. Don’t like something you bought? Tell us about it, and we’ll be happy to issue a suitable replacement, or a full refund.

Integrity Always

We are an online-only store. As such, we aim to be a trustworthy source of products that are tested, reliable, and that we even use ourselves. Given our business model, we are not burdened by the operating expenses associated with physical retail stores, which in turn allows us to offer our goods at highly competitive prices.

As such, we do not subscribe to poor marketing tactics such as advertising higher retail prices offset by false discounts. We also do not believe in the need for pop-ups and unnecessary promotions.

Online Security & Privacy

Online shopping should be a fun, secure and trusted experience. To support the latter two aspects of this statement, we have partnered with a secure payment gateway provider, accepting payments on behalf of all the major debit and credit cards, as well as direct EFT.

Furthermore, your privacy is important to us, so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information.

Local Fulflilment

Our priority is to stock everything we sell in various South African-based warehouse fulfillment centers. We do this so that you can receive your goods quickly, using reputable courier services.

All orders are fulfilled within 24hrs of payment confirmation, excluding weekends and holidays.

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